Delivery Policy

We offer free deliveries for purchases over HK$800. Otherwise, there is a delivery fee of HK$100. At the moment, we do not have worldwide delivery, and all deliveries could only be made within Hong Kong. Our delivery service covers most locations across Hong Kong Island, Kowloon and the New Territories. We generally do not deliver to remote areas or outlying islands, and if your address falls within that category, a member of our staff will contact you to see if arrangement would be possible, and a surcharge might apply. No deliveries to Discovery Bay or Ma Wan. If you are unsure if your area falls within our delivery districts, feel free to contact us directly at info@hkbrewcraft.com or +852 59252739 (WhatsApp). 

Delivery normally takes place from 1 day, up to 4 days from ordering date. We deliver from Mondays to Fridays, between 12:00pm and 10:00pm, except Public Holidays. If you require your order to be delivered outside of these times, please notify us ahead of time and we will try our best to arrange it for you!

 

Terms & Conditions

We ask you to read these Terms and Conditions carefully before purchasing any products on the website.

  1. We outsource our deliveries to external couriers. We will try our best to deliver to a specific requested time frame but are not able to guarantee any timeframe for our deliveries.
  2. As our products are fragile and perishable, we generally do not issue refunds after products leave our store. HK Brewcraft will replace any damages incurred to the products during the journey to the buyer, however once the buyer signs off on the order, HK Brewcraft will no longer be responsible for any damages incurred thereafter. 
  3. All purchases relating to brewing ingredients will be delivered on the following Wednesday from the ordering date as they will be individually packed to ensure its freshness. 
  4. HK Brewcraft reserves the right to modify any of the Terms and Conditions. In any case of dispute, the decision of HK Brewcraft is final.